Quality

Guarantee

We guarantee you will love your product. But if for some reason something goes wrong, we offer a 60 day 100% money back guarantee. We'll even pay for the return shipping. Just shoot as an email at hello@wildandfreesupply.com and no questions asked we'll get you a prepaid return label and offer a full refund as soon as we get the package back.

Refunds

Return Policy

Our policy lasts 60 days. If 60 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We strive to make sure everything is perfect. But to err is human and every now and then something could go wrong. For warranty related returns, please send us photos to hello@wildandfreesupply.com showing the warranty issue you are concerned about. We will assess whether to send a replacement our to issue a return label so you can send the item back for repair.

Several types of goods are exempt from being returned. Perishable goods such as food, or coffee cannot be returned.

Additional non-returnable items include gift cards and downloadable software products

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Refunds take 5-7 days for us to process, and another 3-10 days for your bank or credit card to process once we have submitted the refund.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wildandfreesupply.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wildandfreesupply.com we will issue a pre-paid return label for the exchange.

Shipping
To return your product, you should mail your product to: 453 South Spring St. Suite 633 Los Angeles California US 90013

We will issue a pre-paid return label for any items with errors on our part including inaccurate descriptions or photos, product defects, or poor packaging.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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